Owning a business is hard work. There is so much to be accomplished on any given day, and when one thing falls by the wayside, the pile begins to accumulate. There are effective ways to handle the downsides of having your own business. Keep reading for resolutions that might help you.
ou need to get paid.
If you have a business, you have a tracking system or accounting department for cash flow. You know about your expenditures and payments. And you most certainly are aware of any outstanding debts. When you are owed payment on products or services received, it does not only feel like an insult to basic business etiquette, but it is a problem when your bottom line is tight from month to month.
The way forward to recover your money is through a licensed and professional debt recovery collections agency. When you have tried to recoup your rightful funds without success, it is time to call in the experts to advocate and get the job done on your behalf.
Always discuss the available options via the collection agencies. It is important to understand what they can and cannot do for you as well as the potential timelines involved with the process. Knowing what to expect will help alleviate any stress you are already under regarding the missing payments.
Deal with the negativity.
No one likes negativity, even those who seem to thrive on drama. Some people even tend to run from it, both figuratively and metaphorically. Turn the tables on the behaviour, especially in social media. Negative comments are a part of owning a business, and the sooner you come to terms with that, the better off you will be.
Dealing with negativity does not equate to rolling over. And doing something does not mean you are responding in kind. Instead, open your mind, and sometimes your heart, and read what the poster has written. Are they coming from a place of frustration? Has your customer service been subpar? Are there any problems on your end that you can fully own and rectify?
Reach out and apologize. Offer to help with a remedy or solution to resolve whatever happened. Sometimes a tutorial is all they need to better engage with the product. They may need a new one or a full refund due to damage or faulty construction. Maybe their problem is with how they were treated by your staff when they reached out for help. In that case, a sincere apology and offering a discount on future products or an account credit will ease their anguish.
Never let negative comments languish on social media as they send the message that you and your company do not care about your customer’s problems. Simply reach out and open a dialogue to come to a resolution. The rest of social media will notice how you positively and productively handle issues.
Watch this video for pro tips on how to handle negative comments with professionalism.
With this information at the ready, you can effectively recoup your lost funds and maintain a steady workflow. Always remember to be proactive where money and social media commentary are concerned. Your business will be better for it.
